We love sharing our vision, values, and what we’re up to. Follow along as Ben, Cynthia, and the team provide information and insights that will help you thrive!
Revenue is up; expenses are down. Everything is great, right? So, why is my team unhappy? Category: Process Improvement By: Jeremy Worthen When implementing process improvements, it can be easy to forget about the impact it has on the people involved. Even for seasoned senior leadership, these impacts can be unforeseen or not be understood
Read MoreThe Green Laser Moment Why the Right Tool Changes Everything Category: Process Improvement By: Daniel Hammer Last year I decided to install cabinets myself in my laundry room. I had done small projects before, hung shelves, replaced fixtures, the usual stuff. But weight-bearing, wall-mounted cabinets felt different. The stakes were higher. Get it wrong and
Read MoreThe Hidden Cost of Bad Hotel Tech Stacks Category: Process Improvement By: Stan Gershkovich Hotel technology is something we often take for granted—both as operators and as guests. When everything works, it’s invisible. Reservations flow in, guests check in seamlessly, charges post correctly, and reports more or less make sense. But behind the scenes, very
Read MoreWhat is Life Coaching? Category: Coaching By: Cynthia Scholl Have you ever wished that there was someone who could help you figure out how to solve a problem? Have you ever been wrestling with a situation and wished there was a professional listener who could give you space to sort out your thoughts? What you’re
Read MoreThe Art and Science of Hotel Labor Efficiency Category: Process Improvement By: Stan Gershkovich Most hotel operators have experienced the same moment. You walk through the lobby during a busy arrival window and notice the line forming at the front desk. A few guests are waiting, a phone is ringing, and someone in line looks
Read MoreWhy I Stopped Calling My Self a Hotel Consultant Category: Hospitality Consulting By: Benjamin Scholl For the longest time, I cringed when I told people “I’m a Hotel Consultant.” I wasn’t even certain why. Everything in me, from my 18 years in hotel leadership & operations background, made me detest the word “consultant.” Finally I have landed on the ‘why’: consultants aren’t do-ers of the deeds. The dictionary defines consultant as “a person who
Read MoreWhy operations leaders should understand hotel markets Category: Hospitality Consulting By: Jeremy Worthen Has your hotel ever seemed to struggle to turn rooms or accommodate guest requests despite the hotel being 50% occupancy? Have you staffed your front desk and valet ready for heavy expected arrivals yet the front drive remained a ghost town throughout
Read MoreWhen ‘No Rules’ Feels Authentic Until It Doesn’t Category: Process Improvement By: Dan Hammer One of the first restaurants I ever worked in was a family-owned diner. The combination of great food and a ridiculously friendly owner meant that over two decades the restaurant had grown beyond its original footprint. It was just big enough
Read MoreWinning with Guest Experience Category: Hospitality Consulting By: Stan Gershkovich A guest’s opinion about your hotel is decided in the first 5 minutes. That opinion is reinforced by every minute you don’t notice a service breakdown or do not anticipate a need. Positive and negative service interactions have compounding effects on guest experience and can
Read MoreOur Core Values Category: Who We Are By: Cynthia Scholl Here at B to C Solutions, we believe everything begins with core values. Core values are the principles and beliefs that you hold dearest. They live at the heart of your being; you wouldn’t be you if you weren’t living out these values. We have
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